FAQ's

1. Where is KÂfemme located?

   KÂfemme has two creative ateliers (in Vilnius Lithuania, and lviv, Ukraine) and one main office (in Vilnius, Lithuania). 

2. Where do you ship from?

   All orders are shipped directly from our ateliers in Vilnius and Lviv.

3. Do you ship worldwide?

   Yes.

4. How long will I wait for my delivery?

   Standard international shipping is very dependent on local delivery services. While we do our best to ensure prompt delivery, you may encounter delays. For a precise delivery estimate we suggest upgrading to Expedited Shipping as you checkout.

5. How long does it take to make my order?

   Processing your order will take between 1 to 4 business days. 

6. Do you accept returns or exchanges?

   Yes, we do under these conditions.

7. What size should I pick?

   Here is our Size Chart. You will find detailed instructions on how to measure yourself right below the chart.  Good measurements will ensure the most luxurious fit. 

8. Can you customize the item for me?

   We are delighted to create customize garments. Contact us with your inquiry at info@kafemme.com

9. Can you make the item I like in a different color?

   Yes, we can. Contact us with your inquiry at info@kafemme.com

10. Can you change the color of lace on the item I like? 

   Yes, we can. Contact us with your inquiry at info@kafemme.com 

11. How do I take care of these beautiful fabrics?

   You can find care guidelines for each product in the product description. 

12. Can you gift wrap my purchase?

   We pride ourselves on the elegance of every part of our process. All KÂfemme garments are gift packaged. For special arrangements, please contact us with your inquiry at info@kafemme.com

13. Can you leave a special message in the box? 

  There is no additional cost for a special message placed inside our packaging. Specify the note message in the comment as you checkout. 

14. Do you have discounts for regular customers?

   We reward repeat customers with a 15% discount after their third purchase.

15. Do you accept wholesale orders?

   We wholesale by agreement. Contact us for more information at anna@kafemme.com.